Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made on https://www.vedafinder.com, operated by Finder Pharma Private Limited (“we,” “our,” or “us”). By placing an order on our Website, you agree to the terms mentioned below.

1. Order Cancellation

a. Cancellation by Customer

  • Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

  • Once the order has been dispatched, it cannot be cancelled.

  • To request a cancellation, please contact our customer support team with your Order ID.

b. Cancellation by Finder Pharma Private Limited

We reserve the right to cancel an order in the following cases:

  • Product unavailability or stock issues

  • Pricing or product information errors

  • Suspected fraudulent activity

  • Incomplete or incorrect customer information

In such cases, a full refund will be initiated.

2. Returns & Refunds

Due to the nature of health, wellness, and beauty care products, returns are accepted only under specific conditions.

a. Eligible for Return/Refund

A product may be eligible for return or refund if:

  • You received a damaged, defective, or wrong product

  • The product has a manufacturing defect

  • The package was tampered with or opened at the time of delivery

Note: An unboxing video or clear photographs may be required as proof.

b. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened, used, or partially used products

  • Products damaged due to misuse or improper storage

  • Products without original packaging, labels, or seals

  • Items purchased during special discounts or clearance sales (unless defective)

3. Return Process

  1. Contact our customer support team within 48 hours of delivery

  2. Share Order ID, reason for return, and supporting images/videos

  3. Once approved, return instructions will be provided

  4. Products must be returned in original condition and packaging

Returns without prior approval will not be accepted.

4. Refund Process

  • Once the returned product is received and inspected, the refund will be processed.

  • Refunds will be initiated within 7–10 business days after approval.

  • Refunds will be credited to the original payment method only.

  • Shipping charges (if any) are non-refundable, unless the error is from our side.

5. Replacement Policy

  • Replacements are offered only for damaged, defective, or incorrect products.

  • Replacement requests must be made within 48 hours of delivery.

  • If the replacement product is unavailable, a refund will be issued.

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment method

  • Contact your bank or payment provider

  • If the issue persists, reach out to our customer support team

7. Contact Us

For any questions regarding cancellations, returns, or refunds, please contact:

Finder Pharma Private Limited
🌐 Website: https://www.vedafinder.com
📧 Email: support@glowfinder.com
📞 Phone: 9992000869